Job Description
Join our dynamic team as a Customer Service Specialist in Atlanta! We're seeking motivated individuals to start immediately in this contract position. This role offers competitive compensation and the opportunity to work with industry leaders while developing valuable skills in client relations and problem-solving. If you're ready to hit the ground running, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions accurately in company databases
- Meet daily performance metrics for response time and resolution rates
- Identify and escalate complex issues to senior team members
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must be available to start immediately within 48 hours