Job Description
Urgent Hiring: Weekly Pay Opportunities in Philadelphia, PA!
We are seeking a dedicated and empathetic Customer Service Representative to join our high-performing team. If you are looking for a stable job with guaranteed weekly pay and immediate availability, this is the perfect opportunity for you.
At Horizon Support Solutions, we prioritize our employees' well-being and financial stability. You will be the face of our brand, ensuring our clients receive top-tier support while enjoying a rewarding work-life balance. Don't wait—apply today and secure your future with us!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on achieving a high first-call resolution rate.
- Accurately document all customer interactions and account information in our CRM system.
- Process returns, exchanges, and refunds efficiently while adhering to company policies.
- Upsell products and services to meet departmental sales targets.
- Collaborate with the internal team to identify and resolve systemic issues affecting customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call center, or retail environments.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a patient and friendly demeanor.
- Must be available to work flexible hours, including weekends and holidays.