Job Description
Are you looking for a rewarding career in New York with a company that values your time? NY Prime Support Solutions is currently hiring a Customer Service Representative to join our dynamic team. We are proud to offer a competitive hourly rate with weekly paychecks, ensuring you have the financial stability you deserve.
As a vital part of our customer experience team, you will assist clients with inquiries, resolve issues efficiently, and contribute to a positive work environment. We are looking for individuals who are reliable, articulate, and ready to start immediately.
Why Join Us?
- Weekly Pay: Get paid every Friday directly to your bank account.
- Competitive Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for internal promotion and career advancement.
- Modern Workplace: Supportive management and a collaborative team culture in the heart of NYC.
If you are ready to take the next step in your career, apply today!
Responsibilities
- Manage incoming customer calls, emails, and chat inquiries in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain detailed records of all interactions.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends as needed.