Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Nashville, TN. This is an immediate hire position designed for individuals eager to start a rewarding career in customer support with no prior experience necessary.
At GreenLeaf Retail Solutions, we pride ourselves on providing exceptional service to our clients. You will be the first point of contact for our customers, ensuring their needs are met with patience, empathy, and professionalism. If you are a self-starter with a positive attitude, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately.
- Update customer records and maintain detailed logs of interactions.
- Collaborate with team members to improve service processes.
- Identify and escalate complex issues to the management team when necessary.
Qualifications
- High school diploma or GED is required.
- No prior customer service experience is required; we provide full training.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn internal software quickly.
- Reliable internet connection and a quiet workspace for remote work (if applicable) or punctuality for on-site.
- A friendly, patient, and solution-oriented mindset.