Job Description
We are currently seeking a highly motivated Customer Service Representative to join our growing team in Philadelphia, PA. This is a direct hire position offering immediate start dates and competitive compensation.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring satisfaction and resolving inquiries efficiently. We offer paid training, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve product or service issues and provide accurate information to clients.
- Process orders, returns, and exchanges accurately in the company CRM.
- Document all customer interactions and feedback in the system.
- Collaborate with internal teams to escalate complex issues.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work in a fast-paced, high-volume environment.
- Problem-solving mindset and professional demeanor.