Job Description
Are you looking for a rewarding career opportunity in Washington State? Horizon Support Services is currently seeking motivated individuals to join our team as Customer Service Representatives. We are proud to offer positions that require no prior experience, providing comprehensive training to help you succeed. If you are a hardworking individual looking to start a new chapter in your professional life, we want to hear from you.
Our company culture is built on collaboration, growth, and customer satisfaction. As a key member of our team, you will play a vital role in connecting with clients and resolving their inquiries efficiently. Join us in making a difference in the Seattle community today.
Responsibilities
- Manage Customer Inquiries: Assist customers via phone, email, and chat to resolve issues and answer questions regarding our products and services.
- Data Entry & Documentation: Accurately input and update customer information into our internal CRM systems and databases.
- Product Support: Utilize training materials to provide detailed information to customers about company offerings.
- Issue Resolution: Identify customer needs and escalate complex issues to the appropriate team members when necessary.
- Professional Communication: Maintain a professional, friendly, and patient demeanor in all interactions to ensure high customer satisfaction ratings.
- Feedback Collection: Gather and document customer feedback to help improve service quality and operational processes.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No previous experience required. We value attitude and willingness to learn over technical expertise.
- Computer Skills: Basic computer literacy and typing proficiency are necessary.
- Communication: Strong verbal and written communication skills in English.
- Availability: Ability to work full-time hours, including some weekends or evenings as needed.
- Reliability: Must have reliable internet access and a quiet workspace if remote.