Job Description
Join a stable, direct-hire team with competitive pay and weekly paychecks!
We are looking for a Customer Service Representative to join our team in Albuquerque, NM. This is a direct hire position designed for professionals seeking long-term security and career growth. You will be the first point of contact for our valued clients, ensuring their needs are met with precision and care.
Enjoy a supportive work culture, comprehensive benefits package, and the satisfaction of knowing your work has a direct impact on our company’s success.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with a professional and empathetic demeanor.
- Resolve complex customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately input and update customer information into our CRM database and internal systems.
- Collaborate with internal departments to resolve escalated issues and provide feedback for process improvement.
- Provide detailed product and service information to assist customers in making informed decisions.
- Document all customer interactions and resolutions according to company policies.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or administrative support.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and computer navigation.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Must be reliable and able to work full-time hours.