Job Description
Are you looking for a rewarding career in Washington, DC with immediate financial flexibility? Capital Connect Solutions is currently seeking enthusiastic Customer Service Representatives to join our elite team. We are dedicated to providing exceptional support to our clients and prioritize a culture of transparency and speed.
We understand that life happens, which is why we offer daily pay options. Get paid for the work you do today, not two weeks from now. If you are a problem-solver who thrives in a fast-paced environment, apply today and start your journey with us.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer complaints, questions, and issues efficiently and professionally.
- Accurately update and maintain customer account records and databases.
- Identify opportunities to upsell products or services while adhering to compliance guidelines.
- Collaborate with the support team to develop solutions for complex customer scenarios.
- Document all interactions and resolutions in the CRM system.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED is required.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with computers, including Microsoft Office and CRM software.
- Ability to work flexible shifts, including evenings and weekends as needed.
- Strong problem-solving skills and a high degree of empathy.
- Reliable internet connection and a quiet workspace (if applicable).