Job Description
Immediate Hire Opportunity in Memphis, TN! We're urgently seeking a dynamic Customer Service Representative to join our growing team. This direct-hire position offers competitive pay, comprehensive benefits, and career growth potential. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Identify upsell opportunities to enhance customer value
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required