Job Description
Join InnovateTech Solutions and experience the future of employment with weekly pay and direct hire benefits! We're seeking a Tech Support Specialist to join our dynamic team in Austin, TX. Enjoy stability, competitive compensation, and work-life balance while supporting cutting-edge technology solutions. Apply now to start your career with us this week!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud services
- Document all interactions and solutions in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct user training sessions for new technology deployments
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS)
- Excellent written/verbal communication and customer service aptitude
- Ability to work flexible hours including occasional weekends for deployments
- Valid US driver's license for occasional on-site support