Job Description
Join Our Elite Weekend Team!
We are currently seeking a dedicated Weekend Technical Support Specialist to join our growing operations in Washington D.C. This is a Direct Hire position offering a stable career path with immediate start opportunities for qualified candidates. If you thrive in a fast-paced environment and enjoy solving complex technical issues while ensuring business continuity, we want to hear from you.
Why Join Us?
- Immediate Start: Begin your career with us within two weeks of application.
- Direct Hire: Full-time employment with benefits (Health, Dental, Vision, 401k).
- Weekend Flexibility: Enjoy your weekdays free with premium weekend pay rates.
The Role:
As a Weekend Support Specialist, you will be the frontline of technical excellence, ensuring our internal systems and client services remain operational during critical weekend hours. You will troubleshoot hardware and software issues, manage help desk tickets, and collaborate with the weekday team to resolve escalated matters.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues for end-users across the Washington D.C. metropolitan area.
- Help Desk Management: Log, track, and prioritize incoming support tickets using our CRM system to ensure a 24-hour resolution turnaround.
- System Maintenance: Perform routine system checks, software updates, and security patches on weekend schedules to minimize downtime.
- User Support: Provide exceptional customer service and training to staff members regarding new software tools and troubleshooting procedures.
- Incident Response: Respond immediately to critical system outages or security alerts during weekend shifts.
- Documentation: Maintain accurate technical logs and create knowledge base articles for recurring issues.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or technical customer service.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Technical Skills: Proficiency in Windows and Mac OS, Microsoft Office Suite, and basic network troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying potential system failures.