Job Description
Join the Apex Team – Start Tomorrow!
We are currently seeking a Weekend Customer Support Specialist to join our rapidly expanding team in Portland, Oregon. If you thrive in a fast-paced environment and want to start your new career immediately, this is the opportunity for you.
As a key member of our support staff, you will be the first point of contact for our valued customers, ensuring they receive top-tier technical assistance and product guidance. We offer competitive pay, flexible scheduling, and a collaborative culture that values your growth.
Why Apply?
- Immediate Start: Begin your new role as soon as this weekend.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Work Environment: Enjoy a hybrid-friendly culture with state-of-the-art tools.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Diagnose and troubleshoot technical hardware and software issues for our client base.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate and resolve escalated tickets.
- Provide product training and guidance to new and existing users.
- Maintain a high standard of professionalism and adhere to company policies.
Qualifications
- High school diploma or equivalent; associate degree in a related field preferred.
- 1+ years of experience in customer service, technical support, or a similar role.
- Strong understanding of computer systems, operating systems, and internet navigation.
- Excellent verbal and written communication skills with a friendly demeanor.
- Ability to work independently with minimal supervision during weekend shifts.
- Reliable internet connection and home office setup (if remote).