Job Description
Are you ready for an urgent Direct Hire opportunity in Oakland?
Apex Tech Solutions is currently seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team. We are an industry leader in IT infrastructure and support, and due to rapid expansion, we are filling this role immediately for our weekend shift coverage.
In this position, you will be the first line of defense for our enterprise clients, ensuring minimal downtime and maximum productivity during critical weekend operations. This is a direct hire role with a competitive salary and comprehensive benefits package.
Why Join Us?
- Direct Hire: No temporary contracts—build a long-term career with us.
- Weekend Shift: Enjoy your weekdays free with competitive weekend differential pay.
- Modern Environment: Work with cutting-edge technology in a collaborative, premium office setting in downtown Oakland.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during weekend hours.
- Diagnose and resolve complex technical problems with a focus on rapid response and customer satisfaction.
- Perform routine system maintenance, updates, and security patches on weekend schedules.
- Log and track all support tickets using our CRM system (Zendesk/Salesforce).
- Collaborate with the weekday engineering team to ensure continuity of service.
- Mentor junior technicians on weekend shifts as required.
Qualifications
- Minimum of 2-3 years of experience in Technical Support, Help Desk, or IT Support.
- Must be available to work Saturdays and Sundays (Rotational schedule).
- Strong knowledge of Windows and Mac OS environments.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is preferred.