Job Description
Apex Logistics & Support is expanding rapidly and is currently seeking urgent weekend talent to join our dynamic Dallas team. If you are looking for a rewarding career with a flexible schedule and competitive pay, this is the opportunity for you.
We prioritize professional growth and offer a collaborative environment where your contributions matter. Join us in delivering excellence every single weekend.
Responsibilities
- Provide exceptional customer support during high-traffic weekend periods via phone and email.
- Resolve complex inquiries and escalations with a focus on customer satisfaction.
- Log and update customer interactions in the CRM system accurately and efficiently.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Identify process improvements to enhance weekend workflow efficiency.
- Adhere to all company policies and compliance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or support roles is highly desirable.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team during weekends.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a quiet workspace.