Job Description
Join our dynamic team at Urban Solutions Group, a leading provider of innovative client solutions in the heart of downtown Chicago. We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our diverse clientele. This flexible position offers immediate start with competitive compensation and growth opportunities within our expanding organization.
As a key member of our support team, you'll handle inquiries, resolve issues, and maintain client relationships while contributing to our company's mission of excellence. Enjoy a modern workplace culture that values work-life balance and professional development.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve service issues with efficiency and empathy
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and handle billing-related communications
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software and MS Office Suite
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including evenings/weekends
- High school diploma or equivalent required
- Associate's degree preferred