Job Description
Join our dynamic team at Global Retail Solutions! We're urgently hiring passionate individuals for immediate part-time customer service positions in Wichita, KS. Enjoy flexible hours, competitive pay, and a supportive work environment. Perfect for students, professionals seeking supplemental income, or career changers. Direct hire opportunity with growth potential!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and order discrepancies efficiently
- Process returns and exchanges with exceptional service
- Maintain accurate customer records in CRM system
- Collaborate with sales team to upsell products
- Meet daily performance metrics for resolution time
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends
- Positive attitude with team-first mindset