Job Description
Are you ready to make an impact immediately? Digital Horizon Solutions is urgently hiring a Technical Support Specialist in El Paso, TX. Join a dynamic team where your skills will solve real problems for real people, with a start date available within 48 hours.
We are seeking a dedicated and tech-savvy individual to join our support team. If you thrive in a fast-paced environment and enjoy troubleshooting, we want to hear from you today. This is a fantastic opportunity for immediate income and career growth.
What We Offer:
- Competitive hourly wage ($18 - $24).
- Immediate start date.
- Comprehensive health benefits package.
- Professional development and training.
- A supportive, collaborative work culture.
Responsibilities
- Resolve Technical Issues: Diagnose, troubleshoot, and resolve hardware, software, and network issues for our diverse client base.
- Customer Interaction: Provide exceptional technical support via phone, email, and chat, ensuring high customer satisfaction scores.
- Ticket Management: Accurately document all interactions and resolutions within the ticketing system.
- System Maintenance: Perform routine system checks and assist in the deployment of software updates.
- Remote Support: Utilize remote access tools to assist users with technical problems from anywhere.
- Team Collaboration: Work closely with senior technicians and management to improve support processes and documentation.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: 1+ years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and Mac OS, knowledge of networking fundamentals, and basic troubleshooting skills.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to work independently.
- Availability: Must be available to work a flexible schedule, including evenings and weekends as needed.