Job Description
Immediate opportunity for a Senior Customer Success Manager in Jacksonville, FL! Join our dynamic team at Jacksonville Growth Partners and drive exceptional client relationships while accelerating your career. We're hiring now for this critical role – no delays, direct hire position with competitive benefits and growth opportunities.
As a key player in our expansion strategy, you'll become the trusted advisor to our most valuable clients, ensuring their success with our solutions. This is your chance to make an immediate impact in a thriving Florida market while enjoying work-life balance in Jacksonville's vibrant community.
Responsibilities
- Develop and execute strategic account plans for top-tier clients in the Southeast region
- Proactively identify expansion opportunities and upsell/cross-sell solutions
- Lead quarterly business reviews and present ROI metrics to executive stakeholders
- Collaborate with product and sales teams to enhance client experiences
- Resolve complex client issues with urgency and professionalism
- Maintain 95%+ client satisfaction through proactive communication
Qualifications
- 5+ years in B2B customer success or account management
- Proven track record of exceeding retention and growth targets
- Experience with CRM platforms (Salesforce, HubSpot) and analytics tools
- Strong presentation skills for executive-level stakeholders
- Bachelor's degree in Business, Marketing, or related field
- Excellent problem-solving abilities and emotional intelligence
- Local Jacksonville candidates preferred (no relocation needed)