Job Description
Are you searching for urgent hiring jobs in Raleigh, NC? Apex Solutions Inc. is looking for a driven and reliable Part-Time Customer Service Associate to join our growing team immediately.
We are bridging the gap between businesses and clients across the Raleigh and Virginia areas. This is an excellent opportunity for those seeking flexible schedules without sacrificing professional development. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat support.
- Resolve customer issues and complaints professionally and efficiently.
- Process orders, returns, and account updates accurately.
- Maintain a high level of product and service knowledge to assist clients effectively.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and operations teams to ensure seamless service delivery.
- Identify and escalate complex issues to the senior management team.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively.
- Reliable internet connection and computer (if working remotely/hybrid).
- Available to work flexible hours, including weekends and evenings.