Job Description
Are you looking for a local job in Philadelphia with no experience required?
We are currently seeking motivated individuals to join our team in a Direct Hire capacity. This is an excellent opportunity for those seeking immediate employment in a supportive, fast-paced environment. We provide full training for all new hires, so your skills do not need to be established prior to applying.
As a key member of our operations team, you will play a vital role in ensuring our clients receive the highest level of service. We are committed to employee growth and offer a clear pathway for career advancement within our organization.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates and retention.
- Accurately enter and update customer information and order details into our CRM database.
- Collaborate with team members to meet daily performance and quality targets.
- Identify opportunities to upsell products or services to existing clients.
- Provide feedback to management regarding common customer trends and potential process improvements.
Qualifications
- High school diploma or equivalent (GED) is required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced environment with minimal supervision.
- Willingness to learn new software and company procedures quickly.
- Must be authorized to work in the United States.