Job Description
Are you looking for a career that keeps you moving? Apex Global Solutions is urgently hiring for our Night Shift Support Team in Charlotte, NC. We are offering a massive $2,000 Sign-On Bonus to qualified candidates ready to join our elite workforce.
In this role, you will be the backbone of our 24/7 operations, ensuring our clients receive top-tier technical support and service even in the late hours. If you thrive in a fast-paced environment and want to earn more with a lucrative sign-on bonus, apply today!
Why Join Us?
- Sign-On Bonus: Earn $2,000 upon successful completion of your probationary period.
- Competitive Pay: $22 - $28/hr based on experience.
- Flexible Scheduling: Night shift opportunities with potential for overtime.
- Benefits Package: Medical, Dental, and Vision insurance.
Responsibilities
- Provide exceptional technical support and troubleshooting for a diverse client base.
- Manage and resolve incoming support tickets and inquiries efficiently.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues.
- Ensure 100% adherence to quality assurance standards during shifts.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Previous experience in customer service or technical support (help desk) is a plus.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong computer literacy and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain high energy levels overnight.