Job Description
Apex Tech Solutions is experiencing explosive growth and is immediately hiring for our Night Shift Operations Team in Columbus, Ohio. We are looking for reliable, detail-oriented individuals to join our elite workforce.
As a key member of our night operations, you will play a critical role in maintaining system integrity and supporting our clients around the clock. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
Responsibilities
- Monitor and troubleshoot technical systems during overnight hours.
- Provide exceptional customer service and technical support to internal and external stakeholders.
- Execute operational procedures with precision and adherence to safety protocols.
- Document system issues, resolutions, and logs accurately in real-time.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Handle and resolve escalated tickets within established Service Level Agreements (SLAs).
Qualifications
- High School Diploma or GED is required.
- Minimum of 1 year of experience in customer support, technical operations, or a related field.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.