Job Description
Urgent Hiring Opportunity: We are seeking a dedicated Night Shift IT Support Specialist to join our 24/7 operations team in Oakland, CA. If you are looking for an urgent job opportunity with a stable company, this is it.
As part of our global support network, you will play a critical role in ensuring system uptime and resolving technical issues for our clients during the critical night hours.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Monitor server systems and perform nightly backups to ensure data security.
- Manage and prioritize incoming helpdesk tickets to meet SLA targets.
- Conduct security audits and system checks during off-hours.
- Document technical issues and resolutions for the day-shift team.
Qualifications
- Associate degree in Information Technology or equivalent experience.
- Proven experience in Help Desk or IT Support roles.
- Strong knowledge of Windows, Linux, and Microsoft Office Suite.
- Excellent problem-solving skills and communication abilities.
- Ability to work flexible night shifts with high energy.