Job Description
We are urgently hiring for a dedicated Night Shift Support Specialist to join our growing team in Miami, Florida. If you are ready to start tomorrow and looking for a high-paying opportunity in a dynamic environment, this is your chance.
As a Night Shift Specialist, you will be the first point of contact for our clients during critical support hours. We offer a competitive hourly rate, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Manage and respond to high-volume incoming support tickets via phone and email.
- Troubleshoot technical issues and provide step-by-step solutions to customers.
- Maintain accurate records of all interactions and resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Adhere to company policies and quality assurance standards during all shifts.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support (night shift experience is a plus).
- Excellent written and verbal communication skills.
- Ability to work independently and problem-solve in a fast-paced environment.
- Reliable access to a computer and high-speed internet.