Job Description
URGENT HIRING: Night Shift Opportunities Available Now!
Are you looking for urgent hiring jobs in Illinois? ApexLogistics Solutions is expanding our 24/7 support team and we need talented individuals like you to join our night shift roster immediately.
As a Night Shift Customer Support Specialist, you will be the first point of contact for our clients during critical hours. We pride ourselves on our high-conversion culture and offer a dynamic environment where your contributions matter.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of application.
- Competitive Pay: Earn $22 - $28/hour with overtime opportunities.
- Shift Benefits: Enjoy a quiet, focused work environment and discounted gym memberships.
Don't miss this opportunity to advance your career in a stable, growing industry.
Responsibilities
- Resolve Customer Inquiries: Handle high-volume tickets via phone, email, and live chat during the night shift.
- Troubleshoot Issues: Diagnose and resolve technical and account-related problems efficiently.
- Documentation: Accurately log all interactions and resolutions in our CRM system.
- Team Collaboration: Communicate effectively with the day shift team to ensure seamless continuity.
- Performance Goals: Meet and exceed KPI targets for customer satisfaction and resolution time.
Qualifications
- Availability: Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Experience: Minimum 1 year of experience in customer support or technical helpdesk.
- Communication: Excellent verbal and written communication skills.
- Computer Literacy: Proficient in MS Office and CRM software (e.g., Zendesk, Salesforce).
- Reliability: Proven track record of attendance and punctuality.