Job Description
Join our dynamic team at TechSprint Solutions and start your career tomorrow! We're urgently seeking a talented IT Support Specialist to join our Dallas headquarters immediately. This is your chance to make an immediate impact in a fast-paced tech environment while enjoying competitive compensation and growth opportunities.
As a key member of our IT department, you'll provide critical technical support to our growing client base while working alongside industry experts. We offer a modern workspace, comprehensive benefits package, and the flexibility to start your new role immediately.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage and resolve help desk tickets within SLA timeframes
- Install, configure, and maintain desktop systems and peripherals
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and maintain knowledge base
- Conduct user training on new technologies and systems
Qualifications
- 2+ years of experience in IT support or help desk roles
- Strong knowledge of Windows OS, Active Directory, and networking
- CompTIA A+ or similar certification preferred
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Valid driver's license and reliable transportation