Job Description
Join Our Team Immediately!
Atlantic Coast Systems is currently hiring urgently for a talented IT Support Specialist to join our growing team in Virginia Beach, VA. If you are looking for a stable, high-impact role with a company that values innovation and rapid growth, this is your opportunity.
We are seeking a proactive problem-solver who thrives in a fast-paced environment and can deliver exceptional technical support to our internal stakeholders. This role offers immediate start dates and a competitive benefits package.
Why Join Us?
- Immediate Start: Don't wait weeks for a response—apply today and start tomorrow.
- Competitive Pay: $60k - $80k based on experience.
- Modern Environment: Work with cutting-edge technologies and a collaborative culture.
Ready to advance your career? Submit your application today.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues.
- Manage and configure user accounts, permissions, and security access within Active Directory.
- Troubleshoot and resolve desktop infrastructure issues, including printers, laptops, and mobile devices.
- Install, configure, and maintain operating systems (Windows 10/11, Server 2019/2022).
- Document all incidents, resolutions, and technical procedures in the ticketing system.
- Collaborate with the engineering team to identify root causes of recurring technical issues.
- Perform routine system updates, patches, and backups to ensure system integrity.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Valid CompTIA A+ or Network+ certification is strongly preferred.
- Minimum of 2 years of experience in IT support or helpdesk environments.
- Strong working knowledge of Microsoft Office 365 and Windows operating systems.
- Excellent verbal and written communication skills for client-facing support.
- Ability to work independently and prioritize multiple tasks in a high-pressure environment.
- Flexibility to support a 24/7 operational environment when required.