Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently hiring an IT Support Specialist to deliver exceptional technical assistance to our clients in Cleveland and beyond. This is a critical role requiring immediate availability to resolve system issues, implement security protocols, and ensure seamless IT operations. If you're a tech-savvy professional ready to make an impact, apply today!
Responsibilities
- Provide on-site and remote technical support for hardware/software systems
- Install, configure, and maintain network infrastructure
- Diagnose and resolve complex technical issues promptly
- Document IT processes and maintain system documentation
- Implement cybersecurity measures and conduct security audits
- Train users on new technologies and best practices
- Collaborate with cross-functional teams on IT projects
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows, macOS, and Linux environments
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with cloud services (AWS, Azure, GCP)
- Excellent problem-solving and communication skills
- Ability to work under pressure and prioritize urgent tasks
- Bachelor's degree in IT or related field preferred