Job Description
Start your career TOMORROW with ConnectOne Solutions! We're urgently hiring a Customer Service Specialist in Long Beach, CA. This is your opportunity to join a dynamic team where your skills make an immediate impact. No delays, no waiting – start your new role right away!
As a Customer Service Specialist, you'll be the voice of our brand, delivering exceptional support to our growing client base. We offer comprehensive training, a collaborative environment, and career growth opportunities. If you're passionate about helping others and thrive in fast-paced settings, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using our CRM system
- Collaborate with cross-functional teams to improve service processes
- Document interactions and maintain accurate customer records
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities for upselling and customer retention
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or BPO
- Proficient with CRM software (Salesforce experience a plus)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Available for immediate start (within 48 hours of hire)