Job Description
Join our dynamic team at TechSolutions Inc. in sunny Tampa! We're urgently seeking a talented IT Support Specialist to start immediately. This is your chance to launch your career with a forward-thinking company offering competitive benefits and growth opportunities. Don't miss this rare opportunity to start tomorrow and make an immediate impact!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve helpdesk tickets within SLA requirements
- Deploy and configure new workstations and peripherals
- Collaborate with cross-functional teams on system upgrades
- Document IT processes and maintain knowledge base articles
- Conduct security audits and implement best practices
- Train end-users on new technologies and systems
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Strong expertise in Active Directory and cloud services (AWS/Azure)
- Experience with ticketing systems (Jira, ServiceNow)
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid Florida driver's license for occasional site visits