Job Description
Join our award-winning team as an Urgent Hire Customer Service Representative in Seattle! We're seeking dynamic individuals to start tomorrow in this immediate opportunity. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make an impact. Apply today to secure your spot in this high-demand role!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product complaints with empathy and efficiency
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through quality service
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Experience in SaaS or tech industry preferred
- Quick learner with adaptability to new tools