Job Description
Are you a weekend warrior with a knack for technology? Apex Logic Systems is looking for a highly skilled Technical Support Specialist to join our Chicago team.
We are currently seeking a dedicated professional to manage our weekend support operations. In this role, you will be the first line of defense for our enterprise clients, ensuring seamless IT operations even when the office is closed. If you are passionate about troubleshooting and providing top-tier customer service, apply today!
Why Join Us?
- Competitive Pay: Earn between $35k and $50k annually.
- Flexible Schedule: Enjoy a structured weekend shift with guaranteed hours.
- Modern Environment: Work in the heart of downtown Chicago with cutting-edge technology.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, email, and remote desktop for enterprise clients.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and network connectivity.
- Log all support tickets accurately and maintain a high ticket resolution rate within the SLA.
- Escalate complex technical issues to senior engineering teams and follow up to ensure resolution.
- Document solutions in the internal knowledge base to improve team efficiency.
- Collaborate with the IT department to implement weekend maintenance windows and upgrades.
- Deliver exceptional customer service, ensuring client satisfaction during weekend coverage.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and prioritize tasks effectively during weekend shifts.