Job Description
Join our award-winning tech team in Louisville, KY with an urgent hiring opportunity! We're offering a $10,000 sign-on bonus for qualified IT Support Specialists to join our dynamic environment. This full-time role is perfect for tech-savvy professionals passionate about delivering exceptional user experiences. Enjoy competitive benefits, career growth opportunities, and a collaborative culture at one of Kentucky's top employers.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 500+ endpoints
- Implement and maintain cybersecurity protocols
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Train staff on new technologies and best practices
- Monitor system performance and proactively address potential risks
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of experience in enterprise IT support
- CompTIA Security+ and Network+ certifications required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including on-call rotations