Job Description
Join our dynamic team at TechFlow Solutions and become part of San Antonio's growing tech hub! We're seeking a highly motivated Senior IT Support Specialist to provide exceptional technical assistance to our rapidly expanding client base. This immediate hire role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 3 technical support for enterprise systems including cloud infrastructure, network security, and hardware diagnostics
- Lead troubleshooting initiatives for critical IT incidents with SLA-driven resolution times
- Develop and maintain comprehensive documentation for system configurations and SOPs
- Collaborate with cross-functional teams on IT infrastructure projects and system migrations
- Conduct regular system audits and implement proactive maintenance protocols
- Mentor junior support staff and conduct technical training sessions
- Manage vendor relationships and coordinate hardware/software procurement
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise environments
- Expert-level knowledge of Microsoft Azure, Active Directory, and Windows Server administration
- Certifications in CompTIA Security+, CCNA, or Microsoft Azure Administrator preferred
- Proven experience with ITSM tools (ServiceNow, Jira) and ticket management systems
- Exceptional problem-solving abilities with strong analytical and critical thinking skills
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders