Job Description
Are you a detail-oriented professional in Cleveland, OH, looking for a flexible opportunity? Apex Systems is currently hiring Part-Time Technical Support Specialists to join our growing team. This is a direct hire position offering competitive pay and a modern work environment.
We are seeking individuals who excel in problem-solving and customer service. If you have a knack for technology and a passion for helping others, this is the perfect role for you. Don't miss this chance to advance your career in a dynamic tech hub.
Responsibilities
- Provide technical assistance and troubleshooting for end-users via phone and email.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement system improvements.
- Conduct onboarding sessions for new software tools.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and networking.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Customer-focused attitude with a desire to solve problems.