Job Description
Are you looking for a flexible work-life balance in the heart of Baltimore?
TechNova Solutions is seeking a highly motivated and tech-savvy Part-Time Remote Customer Support Specialist to join our dynamic team. If you have a passion for technology and a knack for helping others, this is the perfect opportunity for you.
We offer competitive pay, a collaborative remote environment, and the chance to grow your career with a leading industry player.
Responsibilities
- Provide exceptional technical support via email, chat, and phone to our diverse client base.
- Diagnose and troubleshoot software and hardware issues for remote users.
- Document customer interactions and resolutions in our CRM system accurately.
- Collaborate with the development team to identify and report software bugs.
- Maintain up-to-date knowledge of our products and service offerings.
- Assist in the onboarding process for new remote team members.
Qualifications
- High School Diploma or GED required; Associate degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Basic proficiency with Microsoft Office Suite and ticketing systems.