Job Description
We are currently seeking a dedicated and detail-oriented Part-Time IT Support Specialist to join our dynamic team in Virginia Beach, VA. If you are looking for a flexible schedule with a competitive pay rate and a generous $1,500 Sign-On Bonus, this is the perfect opportunity for you.
At Apex Digital Systems, we pride ourselves on providing exceptional technical solutions to our clients. In this role, you will play a crucial part in maintaining our IT infrastructure and ensuring our team operates efficiently. Whether you are assisting with hardware troubleshooting or providing software guidance, your expertise will be highly valued.
Why Apply?
- Generous Sign-On Bonus: Earn an extra $1,500 upon successful completion of your training period.
- Flexible Hours: Enjoy a part-time schedule that allows for a healthy work-life balance.
- Modern Environment: Work with cutting-edge technology in a collaborative and supportive atmosphere.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients via phone and email.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Conduct regular system checks to ensure security protocols and software updates are current.
- Collaborate with the senior IT team to improve overall system performance and user experience.
- Mentor junior staff members and participate in weekly knowledge-sharing meetings.
Qualifications
- High school diploma or GED equivalent; Associate's degree in Information Technology or related field preferred.
- Proven experience in a Help Desk or IT Support role (1-2 years preferred).
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be reliable and punctual with a commitment to high-quality customer service.