Job Description
Are you looking for flexible work-life balance in Baltimore, MD?
TechNova Solutions is currently seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. This is a direct hire opportunity offering competitive pay and a supportive work environment.
We are looking for individuals who are passionate about delivering exceptional service and possess a strong technical aptitude. As a Part-Time team member, you will play a crucial role in maintaining our high standards of customer satisfaction.
Why Join Us?
- Flexible scheduling to suit your lifestyle.
- Direct hire status with full benefits eligibility.
- Opportunities for professional growth within a stable organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status.
- Log and track all support tickets and interactions in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Assist in training new part-time staff members on standard operating procedures.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous customer service experience in a technical or service-oriented role is a plus.
- Proficient in using computer systems, Microsoft Office Suite, and CRM software.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection and a quiet workspace (if remote/hybrid).