Job Description
Join our dynamic team as a Part-Time Customer Specialist supporting our New York operations! We're urgently hiring motivated individuals to deliver exceptional service to clients across the Eastern Time Zone. This flexible role offers competitive pay, remote work options, and growth opportunities within a forward-thinking organization.
Why You'll Love This Role: Work 20-25 hours/week with flexible scheduling, competitive hourly compensation, and comprehensive training. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound client communications via phone, email, and chat for New York-based accounts
- Resolve customer inquiries and technical issues with empathy and efficiency
- Update CRM systems with accurate client interaction records
- Collaborate with cross-functional teams to address complex client needs
- Identify upsell opportunities and contribute to revenue targets
- Maintain strict compliance with data security protocols
Qualifications
- 1+ years customer service experience in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- High-speed internet access for remote work
- Flexibility to cover evening/weekend shifts as needed