Job Description
Join our dynamic team at Peak Performance Retail, where we're revolutionizing customer experiences! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing clientele. This immediate-start opportunity offers flexible scheduling and a collaborative environment where your skills make a real impact. If you thrive in fast-paced settings and excel at problem-solving, this role is your perfect match.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately while maintaining a 99% accuracy rate
- Resolve customer issues using our proprietary CRM system within 24 hours
- Collaborate with sales team to upsell products based on customer needs
- Maintain organized product knowledge database and update inventory systems
- Participate in daily team huddles to align on service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or hospitality
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities with a customer-first mindset
- Valid driver's license and reliable transportation