Job Description
Join our dynamic team at Coastal Connect Solutions, where we're revolutionizing customer engagement in Virginia Beach! We're urgently seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. This is your chance to grow professionally in a supportive environment with competitive compensation and training opportunities. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing product knowledge workshops
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening