Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Jacksonville to deliver exceptional support to our growing client base. This is a rare opportunity to start your career with a forward-thinking company offering flexible schedules and rapid onboarding. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for professional growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet and exceed key performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training to maintain knowledge excellence
Qualifications
- Minimum 6 months customer service experience required
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- High school diploma or equivalent (college degree preferred)
- Valid Florida driver's license for occasional off-site meetings