Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Columbus! We're urgently hiring energetic individuals to deliver exceptional support to our New York-based clients. Enjoy flexible scheduling, competitive pay, and a supportive work environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound calls and emails for New York-based accounts
- Resolve customer inquiries with empathy and efficiency
- Update and maintain client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve service quality
- Meet daily performance metrics for response time and resolution
- Support seasonal peak periods with flexible availability
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-volume environments
- Flexible availability including evenings/weekends
- Basic knowledge of retail/e-commerce industry
- Must pass background check and drug screen