Job Description
Join our dynamic team in Charlotte, NC as a Part-Time Customer Service Specialist! We're urgently hiring energetic professionals to deliver exceptional customer experiences in our fast-paced retail environment. Enjoy flexible scheduling, competitive pay, and opportunities for growth with a company that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory and restock merchandise to ensure optimal product availability
- Collaborate with team members to maintain store cleanliness and visual merchandising standards
- Train new hires on customer service best practices and store policies
- Identify sales opportunities and recommend relevant products to enhance customer satisfaction
- Document customer feedback and operational insights for continuous improvement
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Exceptional verbal communication and conflict resolution skills
- Proficiency in POS systems and basic Microsoft Office applications
- Flexible availability including evenings, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Previous retail or hospitality experience preferred
- Valid North Carolina driver's license for occasional store transfers