Job Description
Join Our Dynamic Team in Miami!
Elite Hospitality Group is urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences at our premier waterfront locations. This direct hire opportunity offers competitive pay, flexible scheduling, and growth potential within our expanding luxury hospitality brand.
As a key frontline ambassador, you'll represent our commitment to excellence while working in Miami's vibrant tourism district. Perfect for students, career transitioners, or those seeking supplemental income with premium benefits.
Responsibilities
- Manage guest inquiries and resolve service issues with empathy and efficiency
- Process reservations, bookings, and payment transactions using proprietary systems
- Coordinate with housekeeping, maintenance, and event teams for seamless operations
- Maintain detailed records of guest interactions and service metrics
- Conduct property tours and promote premium amenities to enhance guest experiences
- Adhere to all safety protocols and brand standards during all interactions
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication skills with fluency in English and Spanish
- Proficiency with reservation software and Microsoft Office Suite
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with problem-solving mindset
- Valid Florida driver's license with clean driving record (if applicable)