Job Description
Join our dynamic team at Global Retail Solutions Inc. as a Part-Time Customer Service Specialist in Austin! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a fast-paced retail environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges accurately while maintaining company standards
- Resolve customer concerns efficiently and escalate complex issues to supervisors
- Update and maintain customer records in our CRM system
- Collaborate with sales team to identify upselling opportunities
- Assist with inventory management and store operations as needed
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to work evenings/weekends (20-25 hours/week)
- Problem-solving mindset and attention to detail
- Positive attitude and team collaboration skills
- Must pass background check and drug screening