Job Description
Join our award-winning team in Jacksonville, FL! Innovate Solutions Inc. is seeking a dynamic Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This is a direct hire opportunity offering flexible scheduling and competitive compensation. If you're passionate about problem-solving and thrive in a collaborative environment, we want to hear from you!
As a key member of our customer experience team, you'll be the voice of our brand, ensuring every interaction exceeds expectations. Enjoy a modern workplace culture that values work-life balance while making a tangible impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges accurately in CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed customer records
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and problem-solving abilities