Job Description
Join our dynamic team at ExpressConnect Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional customer experiences while working flexible hours. This role offers immediate start and competitive compensation. If you're passionate about helping others and thrive in fast-paced environments, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Upsell products/services when appropriate
- Meet weekly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends (20-25 hours/week)
- Positive attitude and resilience under pressure