Job Description
Are you a proactive problem-solver looking for a rewarding career opportunity in Columbus, Ohio? Horizon Support Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for individuals who are ready to make an immediate impact.
Why Join Our Team?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
As a key member of our team, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve. If you are ready to take the next step in your career, apply today!
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues with patience, empathy, and efficiency.
- Accurately document all customer interactions and account information in our CRM system.
- Assist customers with product information, order tracking, and billing inquiries.
- Collaborate with team members to ensure consistent service delivery.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and computer access for remote or hybrid options.