Job Description
Join our award-winning team as a Part-Time Customer Service Representative and receive an immediate $1,500 sign-on bonus! At Frontier Communications, we value your talent and dedication, offering competitive pay and flexible schedules perfect for students, parents, and professionals seeking work-life balance.
This role is your gateway to a thriving career in telecommunications, where you'll develop valuable skills while making a real impact. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment that celebrates your contributions.
Why choose Frontier?
- Sign-on bonus paid after 30 days of employment
- Flexible shifts including evenings and weekends
- Free career development programs
- Health benefits available for part-time employees
- Employee discounts on our services
Responsibilities
- Resolve customer inquiries regarding billing, technical support, and service plans
- Process payments and account modifications accurately
- Document all interactions in CRM systems
- Upsell additional services based on customer needs
- Maintain high customer satisfaction scores
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong verbal and written communication skills
- Ability to navigate multiple software systems
- Problem-solving aptitude and patience
- Flexible availability including weekends
- Pass background check and drug screening